How to Request an Engineer Site Visit
If remote troubleshooting doesn’t resolve your issue, Nordex can dispatch a certified engineer to your site.
Steps:
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Ask Nova to raise a service ticket or visit support.nordexsystems.com.
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Include your machine model, serial number and a short description of the fault.
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Select your preferred date and time slot.
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Our scheduling team will confirm within 24 hours.
Before the Visit:
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Ensure workspace access and power availability.
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Have your safety officer or operator on-site during inspection.
After the Visit:
You’ll receive a digital report with actions taken, parts replaced and maintenance recommendations.